Refund Policy

At ChokoSafari, customer satisfaction is our top priority. We are committed to ensuring that you enjoy a delightful shopping experience with us. If you encounter any issues with your order, please review our return policy below.

Eligibility for Returns

We accept returns under the following conditions:

1. Damaged Products: If your order arrives damaged, melted, or in unsatisfactory condition.
2. Incorrect Products: If you receive an incorrect item or a product that does not match your order.

Please note:

• Returns are only accepted for unopened and unused products.
• Chocolates that have been partially consumed or tampered with are not eligible for returns.

Timeframe for Returns

To be eligible for a return, you must notify us within 24 hours of receiving your order. This ensures we can promptly address the issue and process your request.

Steps to Process a Return

1. Contact Us
   Email us at info@chokosafari.com or call us at +91 90000 00000 to initiate your return. Please include:

   • Your order number.
   • A brief description of the issue.
   • Photos of the damaged or incorrect item.

2. Approval
   Once we review your request, we will notify you of the approval status within 2 business days.

3. Return Instructions
   If approved, we will provide instructions on how to return the product. You may need to ship the product back to us.

Refund Policy

1. Refund Eligibility
   Refunds are issued for damaged or incorrect items upon verification.

2. Processing Time
   Refunds will be processed within 7 business days after the return is received and inspected.

3. Refund Method
   Refunds will be credited back to the original payment method used during purchase.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Opened or partially consumed chocolates.
• Custom gift hampers or personalized products.

Shipping Costs for Returns

• If the return is due to our error (e.g., incorrect or damaged products), we will cover the return shipping costs.
• For all other reasons, the customer is responsible for return shipping costs.

Exchange Policy

We currently do not offer direct exchanges. However, you can initiate a return for eligible items and place a new order for the desired product.

Contact Us for Assistance

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out:

• Email: info@chokosafari.com
• Phone: +91 90000 00000

We’re here to ensure your experience with ChokoSafari is as sweet as our chocolates. Thank you for choosing us!