Refund Policy

At ChokoSafari, we are committed to ensuring your satisfaction with every purchase. If something doesn’t meet your expectations, we’ll do our best to make it right. Please read our refund policy carefully for details.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1. Damaged Products: If your chocolates arrive damaged, melted, or in unsatisfactory condition.
2. Incorrect Products: If you receive a product that does not match your order.
3. Missing Items: If part of your order is missing, and we are unable to fulfill it within a reasonable timeframe.

Please note:

• Refunds are not provided for opened or partially consumed products.
• Refunds are not applicable for custom gift hampers or personalized orders unless damaged or incorrect.

Timeframe for Refund Requests

To qualify for a refund, you must notify us within 24 hours of receiving your order. This allows us to promptly assess and address your request.

How to Request a Refund

1. Contact Us
   Email us at info@chokosafari.com or call us at +91 90000 00000 to initiate your refund request. Please include:

   • Your order number.
   • A brief description of the issue.
   • Photos of the damaged or incorrect product, if applicable.

2. Refund Review
   Once we receive your request, we will review it and notify you of the approval status within 2 business days.

Refund Processing

1. Refund Approval
   Once your refund is approved, we will process it promptly. If required, we may arrange for the product to be returned before issuing a refund.

2. Processing Time
   Refunds are typically processed within 7 business days after approval.

3. Refund Method
   Refunds will be credited to the original payment method used during checkout. If a refund to the original method is not possible, alternative arrangements will be made.

Refund Exceptions

Refunds are not issued for the following:

• Products that have been opened or partially consumed.
• Custom or personalized orders, unless damaged or incorrect.
• Orders where the refund request is made after 24 hours of delivery.

Shipping Costs and Refunds

• If the refund is due to an error on our part (e.g., damaged or incorrect items), shipping costs will be refunded.
• For all other reasons, shipping costs are non-refundable.

Contact Us for Assistance

If you have questions or need further clarification regarding our refund policy, please contact us:

• Email: info@chokosafari.com
• Phone: +91 90000 00000

We value your trust and aim to resolve any issues swiftly and efficiently. Thank you for choosing ChokoSafari!